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Author Topic: leak in new home  (Read 4787 times)
« on: March 12, 2006, 06:53:54 PM »

my family just recently moved into a newly built home in december of 2005.  we have had two leaks in the basement since then with up to 1/3 of the floor surface of the basement covered in water.  our builder's representative simply shrugs and says that once the sod is laid in the spring this should no longer happen.  Am I missing something here?  It just doesn't sound right to us. 

I thought some sound advice from someone who should know might help.

Thanks very much
Karl Kennedy
« Reply #1 on: March 14, 2006, 09:15:45 PM »

Sorry to hear about your problem. My advice to any new home builder is absolutely stay on top of it and DO NOT accept the builders answers. If at all possible, take pictures and send them in with a written complaint to your builder AND TARION (Ontario Home Warranty)
This will set in place a pattern of complaints that TARION will have on record of you complaining to your builder. If the builder delays, seems to shrug it off etc, you have it on file with TARION when you finally get fed up with dealing with your builder and file a complaint with TARION, who will then contact your builder on your behalf. This usually has the builder knocking down your door to fix the problem. It is with a heavy heart that I say that builders like to delay and delay fixing major problems such as foundation leaks because as soon as the 2 year warranty is up, they are NOT liable no matter what. You may have people tell you that major structural is covered for 7 years. Not entirely true. Some major structure is covered, but if it doesnt meet the right criteria, you are out of luck. Basement poured foundations will only be covered if a horizontal crack occurs, which would mean the the ground outside would shift som much that it punches a whole in your foundations. This very rarely happens. Hope this helps. I have been fighting with my builder for 3 years now concerning foundation problems, and yet again, we have the same leaks occuring and they will be out again in spring to address the problem.
Any other help, just holler
Rod Johnson
« Reply #2 on: September 20, 2006, 09:31:58 PM »

Very good advice.

I have heard the story so many times.
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